Spa Policies

Reservations

It is never too soon to make your spa appointment. Advance reservations are strongly recommended. Please contact us at 262-306-6691 or email info@hedayspa.com to make an appointment.

Arrival Time

We ask that you arrive at least 15 minutes prior to your scheduled appointment time. This will allow sufficient time to fill out any paperwork, change into spa attire (if desired) and unwind in our Solaris Lounge. Every effort will be made to accommodate late arrivals, though we regret full service time may not be possible.

Cell Phone Policy:

Please respect fellow guests and the tranquility we provide and turn your cell phone on silent upon arrival. Cell phone use is prohibited during spa service and in common areas of the spa. Please inform your service staff should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.

Payment:

We accept Visa, Mastercard, Discover, Checks and Cash as payment for all services or products.

Attire

Wear whatever is comfortable. We will provide a robe and slippers for your treatment, if you desire. During your treatment, our certified professionals are trained to drape you appropriately for privacy and comfort.  For all massage and facial services Healing Elements will provide you with a robe and sandals. Towels are also available if you wish to use the shower. Pedicure sandals are not provided. We recommend bringing a pair along as polish does not dry for several hours. We do have sandals available for purchase if needed.

Hair Services:

When booking any color service please make sure you specify with the front desk what type of color you are looking for. There are many new hair trends (Ombre, bright colors, etc.) that require extra time, and can only be done by stylists who are trained to do that particular technique.

Children

To ensure all of our guests have an enjoyable experience we ask that you refrain from bringing children to your appointment unless they are also scheduled for an appointment.

Spa Services – Minors (17 and under) are welcome with a guardian’s approval. Guardian must be present at time of check-in to approve services. Guardians are welcome to stay in the service room during the treatment (mandatory guardian presence for children under 12).

Valuables

For your convenience, a secure spa locker will be provided for you during your service for clothing and small personal items. Healing Elements is not responsible for misplaced or stolen items.

Cancellation Policy

Because our services are reserved especially for you, as a courtesy to our clients and our staff of professionals we require a 24-hour cancellation notice for any single service and a 48-hour cancellation notice for multiple services, spa packages or groups of 2 or more and on weekends.

Please have a major credit card or gift certificate number available to secure your reservation.  If you are unable to provide us with a credit card or gift card you have the option to come in and prepay for your service.

Enforcement of Cancellation Policy:

When you forget an appointment or cancel at the last minute we miss the chance to fill that appointment time, anyone who is on a waiting list misses the chance to receive a service, and our staff misses the chance to earn money. Please understand that our staff members have families to feed, bills to pay and responsibilities just like you. This is their job and livelihood. When they aren’t servicing clients, they are not earning money. We do confirmation calls two days in advance as a convenience to our customers. If you must late cancel we will do all we can to rebook the appointment time with another service. If we are unable to do so we charge half the amount of the service. If you no show for an appointment we charge the full amount of the service.

CONFIRMATION CALLS, SMS AND/OR EMAIL REMINDERS

As a courtesy, we will call (email or text) and confirm your service appointments two days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Service Guarantee:

At Healing Elements we want to make sure you are happy with the service you received. We pride ourselves on exceptional customer service and outstanding services. If your service was unsatisfactory in any way please call us and ask to speak with a member of our management team. For hair and nail services we ask that you contact us within a week of the original appointment so that we can have the opportunity to have a lead staff member fix it for you.

Service Availability

We unfortunately cannot guarantee that every service will be available at all times. Some services are only available by certain trained staff members at certain days and times.

Gift Certificates

Gift certificates can be purchased in any amount and can be used for any spa service or products. Gift certificates are nonrefundable and not redeemable for cash. Healing Elements is not responsible for gift certificates that are lost or stolen.  Gift Cards expire a year from purchase.

Product Returns

Any unused product may be returned with the original sales receipt within 30 days of purchase date for an in-house credit. Once a product has been opened, it cannot be returned. Please speak to our customer service representative regarding any questions you may have.

Gratuities

Tips are never expected but always appreciated. If you wish to leave a tip for the person who provided your service you certainly may do so. Tips cannot be added onto credit or debit cards. We are able to process checks or give change for cash. We also have an ATM available to our customers. Small envelopes are provided at the front desk and in the locker rooms.  Fifteen to twenty percent is customary, however this is only a guideline.

Healing Elements Day Spa reserves the right to change prices without notice.

* Discounts and specials must be used separately.